Home health care workers are on the front line of coronavirus care and electronic visit verification (EVV) is critical to ensure proper tracking of services, timely billing, and accurate payroll processing. In addition, home care providers face new challenges from securing personal protective equipment, to adopting new procedures, and recruiting and training new staff.
With increased workload and staff shortages, consider these electronic visit verification tips to help smooth out operational issues.
1. Reduce Billing Errors
Ensure all data elements on the EVV claim/billing form match the visit data. When billing from EVV records pay special attention to the date of service. Date related issues are one of the top errors that cause billing, and payment delays. In some EVV systems you may need to wait until the visit is accepted before issuing the billing.
2. Engage Employees in EVV Training & Feedback
According to The Work Institute, the average cost to lose a U.S. worker is $15,000. With the high cost of turn-over, effective EVV training is essential to improve retention and employee satisfaction.
–Engage employees in EVV training, including peer mentoring and resource development.
–Create one-page summary sheets with instructions, tips, and frequently asked questions.
–Seek employee feedback on EVV training improvements and implement them.
Employee engagement will help improve accuracy and retention.
3. Consider Outsourcing Accounting Functions
While you’re busy searching for PPE and handling other operational tasks, consider outsourcing time-consuming accounting tasks like time-tracking, payroll processing and Medicaid billing. Using an accounting firm to handle these essential functions may save your business as much as 20%.
If you are new to electronic visit verification or are looking for ways to decrease time spent on EVV time tracking, payroll and Medicaid billing tasks, we’re here to help.
Williams & Associates specialize in providing EVV time tracking, payroll processing and Medicaid billing all-in-one service or al-a-carte for Consumer Directed Services and in-Home Service providers. Our staff has a background in Consumer Directed Services, payroll and accounting.
Contact us to schedule a conference call, so we can discuss what your company really needs in EVV time tracking, payroll processing, and/or Medicaid billing.